IMPORTANCE OF SECURITY GUARDS
- Improve customer service
In many ways, a security officer job and customer service go hand in hand. When it comes to protecting property or a person, it is always about the customer. It is their job to keep customers safe, and in doing so you often find yourself chatting with customers to ask how they are and how you can help them. The better you listen to customers, the more successful you are at serving those around you. As a result, security often builds a report with clients, greeting customers and serving as their first impression of the business.
While the primary duty and service of security is to protect, officers often act as a point of reference or contact among customers. Sometimes a customer might need help with a locked door or being walked to their car at night. In tense situations, a customer may be upset and speak quickly when reporting an incident. It is the responsibility of security to decipher what is being relayed and offer support so they feel safe and secure.
- Create a safe business environment
The mere presence of security helps maintain a safe business environment. It is a welcomed addition regardless if the industry is in retail, office, manufacturing, pharmaceuticals or events. Knowing security is near provides a sense of safety and assurance to employees and customers.
- Have someone on site who can handle security matters
An emergency is often met with a team of responders that may include security personnel, law enforcement, fire department and medical personnel. An untrained person who is unfamiliar with protocols may find this combination intimidating and overwhelming. Security is not only familiar with communicating well with each department, but they are also trained to handle the complexities of clear reporting and emergency response.
- Promote a sense of order
Security plays an important role in controlling violations, maintaining discipline in the workplace, and ensuring rules and regulations are being followed. They can take disciplinary action against violators and individuals misbehaving. In large crowds, they maintain order and prevent the risk of mob fights, riots, or drunk and disorderly conduct.
Security can help organize and control situations such as large events crowds, employee terminations, or to promote a general sense of order and safety in corporate buildings. The public feels more secure with security’s presence and is responsive to their guidance.
- Reduce your stress levels
Professional security officers handle unpleasant situations you would feel less comfortable in dealing with. Knowing that you or your business is protected provides peace of mind so you can rest easier.
There is nothing more important than the safety of you and others. Security is the backbone of community safety. If you need security, there is no time to waste. We bring our best to every assignment. Taurus Protection Inc. is ready to serve you.
6. They Help Deter Crimes at a Workplace
A professional security guard will protect your facility. They do this by mitigating risks including vandalism, thefts, and assaults.
These individuals are also trained to detect any suspicious activity. Once found, they can also take the proper steps before the issue escalates. Additionally, the security guard can help law enforcement agencies solve crimes that occur on the premises.
7. Handling Security Issues in an Efficient Manner
Professional security guards provide the first line of defense in any crime or unlawful invasion at a business.
Security guards are trained and equipped with the necessary knowledge and skill to handle the security concerns better than anyone else on your premises.
They understand how to respond to situations, prevent suspects from getting away, interview witnesses and inspect areas for any safety risks. Also, your security guard can help you prepare a loss prevention report if needed.
8. The Provide a Quick Response Time
Security guards will quickly respond to any situation that may arise on your business premises. For example, if you had an aggressive customer on-site, it may take up to 20 minutes for the local police to arrive.
By this time, the customer may have caused serious damages. With a security guard’s presence, they can take control of the situation, helping prevent injuries and other adverse consequences.